Shipping policy

Shipping Policy

At [Zurrain Store], we aim to deliver your orders quickly, safely, and reliably. This Shipping Policy explains how we process, handle, and deliver your purchases.

1. Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not shipped or delivered on weekends or public holidays.
  • If there is a high volume of orders, processing may be delayed slightly. We will notify you if this happens.

2. Shipping Rates & Delivery Time

Shipping charges and delivery times may vary depending on your location.

  • Local Delivery: 3–7 business days
  • National Delivery: 5–10 business days
  • International Delivery (if applicable): 7–20 business days

⚠️ Delivery times are estimates only and may vary due to courier delays or customs clearance.

3. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to check your delivery status.

4. Shipping Carriers

We use trusted courier services to ensure safe and timely delivery of your orders.

5. Delays & Issues

We are not responsible for delays caused by:

  • Courier or logistics companies
  • Weather conditions
  • Customs processing (for international orders)
  • Incorrect or incomplete address provided by the customer

If your order is delayed significantly, please contact us.

6. Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for lost or delayed orders due to incorrect address details.

If you need to change your address, contact us immediately after placing your order.

7. Lost or Damaged Packages

  • If your order is lost or arrives damaged, please contact us within 3–5 days of delivery.
  • We will work with the shipping carrier to resolve the issue.

8. Shipping Fees

  • Shipping charges (if applicable) will be shown at checkout.
  • Some products may include free shipping based on promotions or store policy.