Refund policy

Here is a high-quality Return & Refund Policy you can use for your Shopify store:

Return & Refund Policy

At [Zurrain Store], customer satisfaction is our top priority. We aim to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we’re here to help.

1. Returns

We accept returns under the following conditions:

  • The item must be returned within 7–14 days of delivery (you can choose your timeframe).

  • The product must be unused, unworn, and in original packaging.

  • All tags, labels, and accessories must be intact.

  • Proof of purchase (order confirmation or receipt) is required.

❌ Items that are used, damaged, or not in original condition may not be eligible for return.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Customized or personalized products

  • Sale or clearance items (if applicable)

  • Perishable goods (if any)

3. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–10 business days.

  • Refunds will be issued to your original payment method.

  • Shipping charges (if any) are non-refundable.

4. Exchanges

We only replace items if they are:

  • Defective or damaged

  • Incorrect item delivered

If you need an exchange, contact us within the return period.

5. Shipping Returns

Customers are responsible for return shipping costs unless the product is defective or incorrect.

We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your returned item.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your credit card provider (processing time may vary)

  • Then contact your bank